or e-mail our Customer Service Department.
What payment forms do you accept?We accept money orders, cashiers checks, personal checks and all major credit cards.
What shipping companies do you use?We use FedEx. Please see our shipping page for costs and delivery times.
How late can I order for next day delivery?We request that you get orders to us by 4 PM Eastern Time.
What is your stores contact information?Questions? Please e-mail customer services or call us at 1 (888) 354-0737.
I cannot find what I am looking for. Can I contact you to find if it is available?Yes, please use the contact information above. We have a large inventory and currently not all of it is online.
Do you allow walk-ins? Can I visit your store's location?Yes! You can visit our 47th Street office in New York City during regular working hours. Come in and say hello!
How long have you been in business?Gerald Modell Inc has have been in business since 1893 - that's 107 years. This Internet venture has been running just a few months.
What is your sales tax policy?8.25% sales tax will be added for all NY residents.
Are items insured in transit?Yes!
What are your live operator hours?We have operators waiting for your call or fax. Please call Monday to Friday from 9:30 am to 5 PM Eastern Time.
Do you have a mailing list?Not yet but we will be developing an e-mail list soon. Please e-mail us for more information.
Can I set up an account?Yes. Please e-mail or call TOLL FREE at (888) 354-0737
Can I special order items?Not as such! If you are interested in a particular item that you don't see on this site, please let us know and we will inform you if one comes in. However we can not guarantee that it will!
Is your web order form secure?Yes, the security of your personal information is of our highest concern. If you are still concerned why not phone or fax your order.
What do you do with my contact and e-mail address?Nothing! Your privacy is protected by us. If you sign up for our mailing list you will get the occasional e-mail but that is all. Please see our Privacy Statement.
What is your return policy?All items may be returned for a full refund of purchase price within 30 days. Items must not have been damaged. Refund will be processed upon receipt of goods and does not include shipping charges.
Do you accept orders in any other way?Yes. We accept orders by telephone (888) 354-0737.
Do you accept and fulfill international orders?Currently we accept no international orders.
Definitions, stone enhancements and availability?Ct. t.w. represents approximate weight; total weight may vary up to 0.05 carat. Some precious and semi-precious stones on this site may have been treated or enhanced such as by heating, oiling, irradiation. Photos of certain items have been enlarged to show detail. Since many items are one of a kind, all purchases are subject to prior sale.
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© All Rights Reserved Gerald Modell Inc., 2000-2001. Please visit our Privacy Statement.